Report your Duo

No account and no email. The pin is your city, rounded to about 10 km. We don't ask for a name, username, serial, or receipt.

What happenedThe inner display crackedMy Duo is fine

The phone

CountryCityWe keep the city, not your street.

I don't want to name a city. Pin the country only.Model numberSettings → General → About, or the box. Region hints are what owners are reporting, not a regulatory certificate.

StorageCommunity categories, not an official list.ColourIn your own words.

Purchase

Purchase dateWhere you bought itCase or protector

The crack

How long after unboxingUnitApproximate folds

Symptoms

Crack along the hingeBright stuck-pixel lineHinge feels stiffCrunch or pop

What were you doingAnything else about that momentDon't include your address, phone, or email.Apple's responseNotes from Apple, if any

Photo of the display, optional

Re-saved as JPEG, which strips camera location. Don't upload a receipt, a box label, or a serial.

Photo of the display